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855-522-8787 (TRUST) info@trainwithtrust.com
Policies

Payment

All major forms of payment are accepted, including all major credit cards through PayPal and NewTek Merchant Solutions.  Full payment for expected length of phone consultations must be made in advance; you will not be charged for going over time unless you make a specific request to extend your consult.

Refunds

The success of any training or management program is dependent on the cooperation of the owner. If you are unable to actively participate in the training, attend regularly scheduled appointments, or practice at home between sessions, results may be unsatisfactory.  In the rare case that the Trainer feels that the owner has been compliant but a referral is appropriate due to the nature of the case, any unused sessions will be refunded to the owner.

Train with Trust reserves the right to change pricing structure on any and all services without obligation to refund existing customers.

Cancellations

Cancellations must be made with 24 hours notice.  Cancelled sessions may be rescheduled within 30 days, or pre-paid fees will be forfeited.  Exceptions in the case of illness, injury or other unavoidable emergency may be made at the discretion of the Trainers.

Termination

Train with Trust reserves the right to terminate the training contract at any time before or during its term if Trainer determines that a danger exists to the health and safety of the public, Trainer, owner or animal. Should the Trainer or Owner terminate the training contract at any time prior to completion, all fees are non-refundable and non-transferable.

Release of Liability

All Train with Trust clients must sign a liability release prior to their first appointment.  Phone clients will be asked to sign electronically via Docusign or fax.

Safety and Equipment

We reserve to right to refuse to work around any and all equipment or clothing we deem to be potentially harmful or unnecessarily risky.  This includes, but is not limited to, shock collars, prong collars, retractable leashes and open-toed, backless, or high heeled shoes.  We strongly recommend that people wear hard-toed shoes or boots around horses, as well as boots with a heel and ASTM/SEI-approved headgear whenever mounted.

Photo and Video

Video or photos of training sessions may be published on the Train with Trust website. All video and photos are the property of Train with Trust Behavior Consultants, however you will be asked to sign a photo release before your image may be disseminated to the public beyond the scope of the Train with Trust website (for instance, in a training video that would be for sale to the public).

Privacy Policy

This Privacy Policy governs the manner in which Train with Trust collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.trainwithtrust.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Train with Trust.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Train with Trust may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Train with Trust has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Train with Trust
1-855-552-8787
info@trainwithtrust.com

This document was last updated on March 30, 2014

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